Hotels justify overbooking by the rising numbers of individuals who make room reservations but never come or pay them. Hotels could tell you that a couple of guests did not leave as scheduled, or that a few rooms need repairs or restoration. Many states are recently slapping fines against hotels that regularly oversell.
Hotels must juggle between no-shows, cancellations, guests who wish to extend their stays and rooms that need repair.
The Two Hotel Scam
In extremely occasional conditions, two hotels may work with each other in lure and switch methods, taking your overselling at one hotel whence you may be referred, at your price, to a costlier accommodation in the neighborhood. The other hotel then provides a percentage of the profit (10-20%) to the initial hotel. If this happens to you, you should at once register a complaint with the right authorities such as public prosecutor of the place in which the hotel is located.
If you have an established or certain confirmation and you have met all of the conditions of the confirmation, such as arriving on time, the hotel is obliged to carry out any sensible action to be hospitable you.
Making a hotel booking with a credit card might help, but it's not a guarantee that your room won't be give away by the hotel.
In case a hotel has overbooked, the following pieces of advice will help get your room.
Stay put at the reception frontdesk
Wait at the reception and steadfastly request a room. Do not agree to stand away so other people can be registered. This converts you into a not-so-important issue for the hotel. Holding your own makes you a bigger problem and thereby heightens the possibility of the hotel solving your problem hastily to avoid a dramatic situation.
Ask the manager
Ask at once to talk to the front desk administrator or the general manager – somebody with the seniority to make choices to take care of you.
Stay polite but firm
Don't get angry. Alternatively, be polite but firm. Regardless of the justifications you may be told, the best question you can ask over and over again is "I realize there's an overselling issue, but what will you carry out to find me a room at once?" Keep in mind, this is not your fault and the hotel ought to in no circumstance have permitted it to occur.
Ask what you want
Don't be shy to demand what you want. Hint that the hotel set you in a more expensive room or suite at the assured charges. The hotel could also offer you added discounts, restaurant vouchers, or other freebies. If any of these happen, always keep in mind to monitor your credit card reports to make sure you were not billed the increased rates and as always, keep your proofs of payment.
Notify the place that you know your entitlements. Note down names and titles of all the hotel personnel you deal with on the issue, together with the causes or defenses they provide for the overselling.
Seek other options
Be adjustable and ingenious. Suggest to the administrator if he or she has other options on hand, like staff quarters, rooms that are not so far made up, or even a foldable bed inside a meeting room at a highly discounted fare, obviously.
You will have much stronger rights with a assured reservation than with an established one, as you have literally assured charges for the suite. In case the hotel does not put aside accommodation for you, it has breached its pact with you and must take all practical action to arrange for you a parallel room in the hotel or a parallel or better hotel nearby. The hotel may be compelled to compensate for the first night's room at a nearby hotel known as walking, give free transfer to the new hotel, bear the difference in rates in case the other hotel is more expensive for the remaining duration of your confirmation and or place a long-distance phone call to let your family and / or your workplace know the place you are now staying.
A number of of these facilities might not be given willingly, so be set to demand, politely but firmly, on fair compensation in lieu of the hotel's overbooking error.